Important_Web Filter Exclusion Settings
Request for Web Filter Exclusion SettingsPlease be sure to set your web filtering to Please exclude domains used by LoiLoNote School from your web filtering If you do not set the exclusion settings, communication will fail frequently, file uploads will fail, and the system will not operate properly.
Please make the following settings.
Allow access to all subdomains of loilo.tv.
Allow access to all subdomains of loilonote.app.
Additional subdomains may be added in the future. Please be sure to use partial matches in your registration.
Configuration example
Please register loilo.tv and loilonote.app in the white list with partial match
In the case of using the LoiLo Web FilterExclusion setting is not required for LoiLoWeb Filter.
If you are using SSL decryption functionIf your web filter has If SSL decryption function is used, be sure to set the exclusion setting.
If you do not set the exclusion, some functions that require real-time control, such as screen delivery and screen lock, will not be available properly.
(*Function names differ for each web filter product, such as SSL Decoder and SSL Adapter.)
When setting up Web Content Filter using MDM on iPadPlease add the domains loilo.tv and loilonote.app to the "Allowed URLs".
Mobile Notification SettingsUsing mobile notifications is not mandatory, but it is useful to be notified of submissions and distributions even when the app is not running.
Each platform has its own settings, so please refer to the following sites for details.
For iOS version, click here
For Web version (Chrome/Windows/Android), click here For Web version (Chrome/Windows/Android), click here
Issue occurs if no exclusions are set issue occurs if no exclusions are set
There are two issues that are frequently reported.
Errors with "send", submission, and save to archive
Uploads such as submissions are communicated by a method called POST. Perhaps the POST filter is malfunctioning and you are getting an error.
The error message "reconnecting to the notification server" keeps appearing in the lower right corner of the screen.
If SSL decoded, the WebSocket connection used for notifications will not work. Therefore, the app will repeatedly reconnect.
How to check
1. Connection test (access check)
Please confirm that OK is displayed by displaying the following URL with a Web browser.
2. Connection test (WebSocket)
Please confirm that the operation lock and screen delivery can be performed normally from the LoiLoNote School application.
3. Check if the SSL certificate is issued by LoiLoNote.
Open the web version ( https://loilonote.app ) in your Chrome browser. Click on the key symbol in the URL field to display the certificate used to verify the validity of HTTPS. Please confirm that this certificate is issued by loilonote.app and issued by Amazon. (Photo right)
https://gyazo.com/031b160e89580453b9e243e7c65caf68https://gyazo.com/cda7d56902c10d5a5efbc9380fc341a7
If the certificate is not issued by us but by a web filter product, SSL decoding is still being performed on the communication path for communication monitoring. Please recheck your settings.
If you are using iOS, you can use this app to check the certificate, and please check if it is issued by LoiLo as in the case of Chrome.
(Reference) Domain currently used by LoiLoNote SchoolSpecifically, the cloud version of LoiLoNote School currently uses the following domain
Domain name used for user support.
(Ref.) Why is it necessary to set up exclusions?
The same reason as Microsoft365 and Google Workspace. Please see the following page.
Proxy type web filtering is a very expensive solution because all traffic, including file downloads and uploads, passes through the proxy server. This can easily become a communication bottleneck when the number of users increases because of its centralized location.
LoiLoNote School is a service officially introduced by the organization, so there is no need to monitor it with a web filter in the first place. Meaningless monitoring slows LoiLoNote down, causes errors, overloads the web filter, and makes for a poor user experience.
The ability to monitor POSTs can result in random upload errors. To the user, it looks like it is caused by the LoiLoNote server, but it is caused by the web filter.
Once SSL decoding is done, WebSocket will not be available. LoiLoNote uses WebSockets for certain functions that require real-time response, such as screen delivery, so these functions will not be available.
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